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General
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Operational
 In case I have questions or problems regarding the access to and use of the BRD@ffice service, who can I address to?
 A Help Desk center dedicated to the BRD@ffice customers is at your disposal. Please call 021 601 45 45 and a counselor will answer to all the questions related to this service. The Help Desk working hours are from Monday to Friday between 8:30 – 18:30.
What can I do if I want to include/exclude an account in/from the BRD@ffice application ?
It is enough to go to the branch where you signed the contract and a counselor will be at your disposal.
Are there daily transaction limits as number or value ?
NO, you can order as many tranzactions and for any value you wish.
Is there a maximum number of users per contract ?
NO, there is no maximum number of users. It is your decision how many people you would like to give access to.
What do I do in case I want to cancel the BRD@ffice contract?
It is enough to go to the branch where you signed the contract and require to cancel it.
What type of accounts can I view on the BRD@ffice portal ?
You can view all your current accounts and deposits in RON, USD, EUR and GBP.
Can I make transactions at night or on weekends ?
Because BRD@ffice is available 24 hours per day, 7 days a week, you can order transactions at night and on weekends (except deposits and foreign exchange), but they will be processed by our system in the next banking working day.
Can I order foreign currency payments to other banks in Romania or abroad ?
You can order payments to any beneficiary, no matter the bank where his account is opened, provided that you respect the foreign exchange regime regulations and know the minimum details with which the transfer can be finalized (name of the beneficiary, account number, and, if the case, the SWIFT code of the bank where the account is opened).
Can I pay my bills (e.g. Vodafone, Orange, Romtelecom, etc) if I don't know the supplier's account ?
For your confort we introduced a list of suppliers in the payments module, where you can find both the supplier’s account, as well as the mandatory fields that need to be completed in order to pay the bill. Simple and efficient, your bills will be always paid on time and without any errors.
Can I create payment templates ?
BRD@ffice allows you to save templates for both RON and foreign currency payments. They are easy to use and they help you save time when introducing a payment.
What is the maximum number of beneficiaries I can define on BRD@ffice?
You can define a maximum number of 300 beneficiaries.
What is the difference between public and private beneficiaries?
The public beneficiaries can be viewed by all users defined on a contract, whilst the private beneficiaries are visible only to the users that defined them.
How can I check if a transfer has been made?
After ordering a payment you can view and print the details of the payment by clicking the “PDF Version” button or the in the account balance from the Reporting menu. Also, you can check if the account balance diminished with the amount ordered. Please bear in mind that between ordering the payment and the account balance update there may be small delays due to the payment processing time in the bank’s system.
Can I give a user the right to order transactions only from certain accounts ?
YES, you can define the rights of each user differentiated, it is enough to complete the Annex 1 to the Internet Banking contract.
What is the exchange rate for a foreign exchange operation ?
The exchange rate used for BRD@ffice foreign exchange operations is the official BRD exchange rate from the moment you order the transaction. The payment must be ordered taking into consideration the limit hours for this type of transactions. The foreign exchanges ordered after the cut-off-time will be rejected by the application.
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