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Branches’ Schedule and Operations Available for Saturday, November 10, 2018

09 Nov 2018

In order to increase the quality of our services, we will carry out an upgrade operation of our IT systems on Saturday, November 10, 2018.

Cards and the ATM and POS network will work normally.

With regard to MyBRD (Internet and Mobile Banking) services, they will work with several limitations, as follows:

• Transactions performed between 14h00 and 23h30 will remain on hold and will be processed the next day;

• Your account balance will not reflect transactions with cards performed within this timeframe.

 

In BRD@ffice, transactions ordered after 14h00 will be automatically processed the next day, according to the week-end schedule, except for foreign exchange, which must be made again by customers the next day. The available balance displayed on the site will not reflect transactions performed after 14h00. The list of operations will be available in the next end-of-day statement.

Between 14h00 and 22h00, BRD Contact Center will provide only general information and emergency services for card users.

In the branches open on Saturday, November 10th, this operation involves discontinuing software programs that make possible to execute customer operations beginning with 13h30.

 

Thus, beginning with the aforementioned time, operations will only be possible through the automated bank machines available in branches:

• Western Union operations

• Bill payments

• Cash deposits

• Cash withdrawals

• foreign exchange (EUR / USD) on dedicated machines

 

Thank you for your understanding, we apologize for the inconveniences that this operation may cause for you.

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