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Frequently asked questions about defferals

Dear customers,

The answers below refer to the BRD rate deferral facility for 3 months.

If you applied until March 30, here is the place where you can find more details. Starting with March 31, with the publication of GEO 37/2020 (the emergency ordinance regarding the deferral of rates), we are in line with its provisions, and the solution proposed by us is no longer available.

We take requests for deferral of rates through the form HERE. After completing it, we will contact you at the e-mail address provided by you as soon as we have all the information in the rules for applying the order. Then we will update this page too, so please come back to the site.

The payments moratorium solution is only available for personal needs loans and loans guaranteed with mortgage (including First House).

For credit cards we can offer repayment facilities. They are automatically applied without any further action on your part. You can find more details here.

In the shortest time, we will provide information on payment moratorium solutions also for overdraft.

 

Depending on the situation you are facing, you can opt for deferred payment for 3 months.

Applications for payment moratorium can be sent as of March 18, 2020 (the date on which an official statement was sent by BRD), using the dedicated form, available here. After submitting the request, a counselor will contact you and, depending on your situation, you will have the option to defer payments for 3 months.

Thus, after establishing and respecting the conditions, you can benefit from the deferred payment starting with the due date in April.

All requests received are carefully analyzed by our specialists in order to propose a deferral for a period of 3 months. Even though we have many requests to process, we assure you that you will be contacted by telephone as soon as possible, on the phone number provided.

We recommend that you provide in your account the necessary amount for paying the installment due in March, and then, starting with April, the payments will be suspended for the period of 3 months.

Payment can be postponed starting with the installment due in April. Considering that there are a lot of requests for work, in case you were not contacted by our team until the installment due date in April, we recommend you pay the installment for this month, and the payment moratorium will start with the amounts due in May. If you do not have this possibility, you can try to pay this rate until the end of the deferral period so as to avoid any penalties and reports to the Credit Bureau.

Depending on the number of days of delay you register, our specialists analyze your situation, but our recommendation is to pay the current arrears. Thus, you can avoid any penalties and reporting to the Credit Bureau. If, for objective reasons, you cannot honor these recommendations, your request will be analyzed separately and depending on your situation, we will offer you a possible postponement solution. Your request will be redirected and you will be contacted by one of the BRD advisors as soon as possible to present the identified solution.

We understand very clearly the possible difficulties of our clients and we make all the necessary efforts to implement support solutions, which are fast and which really meet their needs. The solution currently offered is payment moratorium for 3 months. If this solution is not sufficient, after these first 3 months, please come back with your specific request by completing the form on the site, and you will be contacted by one of the BRD advisors as soon as possible to present the identified solution.

The solution that we propose now and which consist of payment moratorium for 3 months, does not require the presentation of any supporting document. It is sufficient to access the brd.ro website and fill in the dedicated form (available here), and you will receive a response from the bank as soon as possible.

If you are not satisfied with the answers offered, you can send us an official complaint using our contact details, available here.

The solution offered by the bank represents a deferral payment solution for 3 months. In this period, you may not pay the principal and the interest of your monthly instalments. The life / property insurance, needs to be payed, in case you have one.

You may request the deferral of payment solution as a co-borrower, in case the borrower is unable to request the solution.

After submitting the request, a counselor will contact you in order to propose a deferral for a period of 3 months. After the details are set, bank will operate the modification in the system, followed by a confirmation e-mail submitted to you, to the e-mail address, you filled in the form. Even though we have many requests to process, we assure you that you will receive an answer as soon as possible.

If this solution is not sufficient, after these first 3 months, please come back with your specific request by completing the form on the site, and you will be contacted by one of the BRD advisors as soon as possible to present the identified solution.

We understand very clearly your difficulties and we make all the necessary efforts to implement support solutions, which are fast and which really meet your needs. Furthermore, in case one of the risks insured, according to your contract, appears and the file is resolved positively, the insurer assumes the payment obligation according to the contract.

BRD follows the evolution of Covid-19, and makes all the necessary efforts to meet the needs of our customers. Therefore, as soon as we identify new solutions, we will notify you.