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MyBRD Contact
Commercial information of products and services offered by the Bank - available Monday - Friday between 08:00 - 21:00 hours (GMT +2) and Saturday - Sunday between 08:00 - 20:00 hours (GMT +2).
Clients emergency services - available 24 / 24.
Suggestions and requests
Public authorities requests
Exclusively for non-commercial communication. The publication of this e-mail address does not replace written communication and does not represent express agreement of the Bank as provided by the legal provisions of civil or criminal procedures regarding the communication of documents by electronic mail or other electronic messaging system.
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Settlement of complaints regarding the capital market
If your complaint refers to capital markets activity, please take into consideration the information about Petitions on Capital Market.
Alternative Dispute Resolution:
If the response following a petition submitted to BRD-Groupe Société Générale does not answer your expectations, then you can address to:
1. Center for Alternative Dispute Resolution in Banking (CSALB) at telephone number 021 9414. More information can be obtained by referring About CSALB document or by visiting www.csalb.ro, office@csalb.ro
2. Alternative Dispute Resolution Entity for Non-Banking Financial Field (SAL-FIN) within Financial Supervisory Authority (ASF). The SAL-FIN’s activity takes place in Stelutei Street No. 2, 2nd floor, sector 1, Bucureşti and the mailing address is Splaiul Independenței No. 15, sector 5, Bucharest, with following contacts:
Fax: 021.659.64.36
Phone: 0800.825.627 sau +4021.668.12.08
Website: www.salfin.ro
*The contact details mentioned above belong to the Alternative Dispute Resolution Entity for Non-Banking Financial Field (SAL-FIN).
