MyBRD Contact

Phone

+4 021 302 6161

(available in any network)

TelVerde

0800 803 803

(free, available only within Telekom Romania landline network)

*BANCA

*22622

(standard charge in Orange, Vodafone, Telekom Mobile and RCS Digi Mobil networks )

Email

mybrdcontact@brd.ro

Commercial information of products and services offered by the Bank - available Monday - Friday between 08:00 - 21:00 hours (GMT +2) and Saturday - Sunday between 08:00 - 20:00 hours (GMT +2).
Clients emergency services - available 24 / 24.

Suggestions and requests

Phone

+4 021 302 6163

(available in any network)

TelVerde

0800 802 208

(free, available only within Telekom Romania landline network)

Public authorities requests

Exclusively for non-commercial communication.

Open a request


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Settlement of complaints regarding the capital market

If your complaint refers to capital markets activity, please take into consideration the information about Petitions on Capital Market.

Alternative Dispute Resolution:

If the response following a petition submitted to BRD-Groupe Société Générale does not answer your expectations, then you can address to:

1. Center for Alternative Dispute Resolution in Banking (CSALB) at telephone number 021 9414. More information can be obtained by referring About CSALB document or by visiting www.csalb.ro, office@csalb.ro

2. Alternative Dispute Resolution Entity for Non-Banking Financial Field (SAL-FIN) within Financial Supervisory Authority (ASF). The SAL-FIN’s activity takes place in Stelutei Street No. 2, 2nd floor, sector 1, Bucureşti and the mailing address is Splaiul Independenței No. 15, sector 5, Bucharest, with following contacts:

Fax: 021.659.64.36
Phone: 0800.825.627 sau +4021.668.12.08
Website: www.salfin.ro

*The contact details mentioned above belong to the Alternative Dispute Resolution Entity for Non-Banking Financial Field (SAL-FIN).