Headquarters

BRD Tower

1-7, Ion Mihalache blvd., sector 1, 011171 Bucharest.

MyBRD Contact

Phone

+4 021 302 6161

(available in any network)

TelVerde

0800 803 803

(free, available only within Telekom Romania landline network)

*BANCA

*22622

(standard charge in Orange, Vodafone, Telekom Mobile and RCS Digi Mobil networks)

Email

mybrdcontact@brd.ro

Commercial information of products and services offered by the Bank - available between 08:00 - 22:00 hours (GMT +2)
Clients emergency services - available 24 / 24.

Suggestions and requests

Phone

+4 021 302 6163

(available in any network)

TelVerde

0800 802 208

(free, available only within Telekom Romania landline network)








Settlement of complaints regarding the capital market

If your complaint refers to capital markets activity, please take into consideration the information about Petitions on Capital Market.

Alternative Dispute Resolution:

If the response following a petition submitted to BRD-Groupe Société Générale does not answer your expectations, then you can address to:

1. Center for Alternative Dispute Resolution in Banking (CSALB) at telephone number 021 9414. More information can be obtained by referring About CSALB document or by visiting www.csalb.ro, office@csalb.ro

2. Alternative Dispute Resolution Entity for Non-Banking Financial Field (SAL-FIN) within Financial Supervisory Authority (ASF). The SAL-FIN’s activity takes place in Stelutei Street No. 2, 2nd floor, sector 1, Bucureşti and the mailing address is Splaiul Independenței No. 15, sector 5, Bucharest, with following contacts:

Fax: 021.659.60.51 sau 021.659.64.36
Phone: 0800.825.627 sau +4021.668.12.08
Website: www.salfin.ro